Mr. Giorgos Dalakouras is active in rural Alexandroupolis, who for the last two years has been in charge of the office maintained by Sofos Insurance Agency AE in the city.
Coming from an insurance family, he decided to work professionally in the insurance industry in 2011. In 2013 he "met" Sofos Insurance Agency AE and found in it people who show respect for the personality of their partners, operate democratically and believe in long-term relationships . This was the reason that made him cooperate with the Company and in addition its five main characteristics: reliability, innovation, service, quality and adaptability.
For these reasons, but also for a series of others that he explains in his interview, he urges insurance intermediaries operating in Northern Greece to choose Sofos Insurance Agency AE as a partner
Interview with Sula Korma
Mr. Dalakouras, tell us a few words about your career. Why did you decide to enter the insurance brokerage industry?
G.D.: My career path in the insurance brokerage industry began in 2011, when I completed my studies in IT and more specifically my specialization in business IT and data analysis. Of course, 2011 was only the official beginning, because my father, Petros Dalakouras, was in the insurance market since the early 90s.
Tell us about the area you operate in, based in Alexandroupolis. How are economic and social conditions in general? Would you say professional insurers face any particular difficulties or challenges? Accordingly, are there individual insurance sectors that are experiencing greater growth and why?
G.D.: The economic crisis we experienced had the effect of negatively affecting the area of Alexandroupolis and in general all of Northern Greece, primarily economically, with the reduction of purchasing power, which resulted in a social crisis.
The same of course applies to professional insurers in the area. The economic difficulties brought about the drop in insurance premiums, with a direct impact on the reduction of production and ultimately the income of the intermediaries.
However, in a crisis, private insurance has the ability to act as a stabilizer and we as professionals in the field must show our clients the opportunity to deal with the problems. This is the big challenge we have as professional insurance brokers.
Relying on this, in recent years, in addition to the mandatory civil liability insurance of vehicles, some of us have seized the opportunity and Alexandroupolis is registering signs of development in the health sector.
When and how did you decide to work with Sofos Insurance Agency AE? What is your role and area of responsibility in this partnership?
G.D.: Since 2011, when I started my career in the insurance industry, I have been looking for people who will show respect for the personality of their partners, operate democratically and believe in long-term relationships.
Thus, in 2013, the first acquaintance with the Sofos Insurance Agency family took place, at first hesitantly but with each passing day we realized that we could plan our professional future together.
For the last two years I have been in charge of the Alexandroupolis office maintained by the Company. My role is the continuous service and information of the customer regarding his insurance options, which will meet not only his needs but also his financial possibilities.
Also, my responsibility is to find new competent partners in the wider area of Alexandroupolis, who will be able to respond to the challenges of the insurance market.
Why should an insurance intermediary operating in your area choose to join the Sofos Insurance Agency AE scheme?
G.D.: The shape of Sofos Insurance Agency AE is characterized by five words: Reliability, Innovation, Service, Quality, Adaptability. Delving into these words, an insurance intermediary will first find that the Company is fully compliant with the supervisor's requirements.
Regarding the sales part, the Company has one of the most modern multi-invoicing and contract issuance tools in general and other branches among 27 insurance companies.
As you can see, the partner has the ability to quote, quote from all partner insurance companies and issue a contract immediately within five minutes – and time in our profession can become our advantage.
Of course, a company is made up of executives and Sofos Insurance Agency is made up of people who are experienced, hardworking, properly qualified and ready to meet the demands of partners.
What would you suggest to further enhance the level of support and service that Sofos Insurance Agency AE provides to its partners?
G.D.: The shape of Sofos Insurance Agency AE is characterized by five words: Reliability, Innovation, Service, Quality, Adaptability. Delving into these words, an insurance intermediary will first find that the Company is fully compliant with the supervisor's requirements.
Regarding the sales part, the Company has one of the most modern multi-invoicing and contract issuance tools in general and other branches among 27 insurance companies.
As you can see, the partner has the ability to quote, quote from all partner insurance companies and issue a contract immediately within five minutes – and time in our profession can become our advantage.
Of course, a company is made up of executives and Sofos Insurance Agency is made up of people who are experienced, hardworking, properly qualified and ready to meet the demands of partners.
How do you see our insurance market? Do you see growth prospects in general or in individual sectors and what do you think this will depend on?
G.D.: The insurance market in recent years, following the upgrade of the supervision framework by the competent authority, in combination with Solvency II and the IDD directive, ensures the solvency that was so lacking in the previous decades and creates better conditions for its image.
We, insurance brokerage professionals, must highlight the utility of private insurance, advertise the new and safe image of the insurance market, and present quality and affordable solutions to our clients' needs.
Understandably, there is only upside, and to be more specific, in this time of uncertainty in pensions and health care, private insurance can act as a counterweight.
But it's not just the health and pension industry. there are also businesses that need support in their efforts to reorganize and private insurance can act as a basis, with the development of new products, depending on their field of activity, that will be their protection against risks, damages and losses. Success depends on us.
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